The EBC 14 Day Money Back Guarantee protects all e-bikes purchased made from our website.
We are confident that you’ll love our extensive range of E- bikes, but if you are not totally satisfied with your purchase, we’ll offer you a full refund* and pick it up from you. Just make sure you keep the box so it can be re-used to send it back.
If you are genuinely unhappy with your purchase and want to return it to us, then you must email email@example.com within 14 days of receiving your bike. Notifications to return cannot be made over the phone.
Bikes MUST be packaged and returned safely in the same packaging used to deliver the bike to you. This includes the packaging of the frame, wheels and components. Retain packaging in the event of a return. A replacement box can be provided at a cost of $50. If the bike incurs damage during transit due to inadequate packaging, EBC reserves the right to charge the customer the cost of replacement of the damaged part or component.
To remain eligible we ask you adopt a fair usage frame of mind and ensure there is no damage to the bike. Damage caused from improper use or incorrect assembly - such as pedal threads being damaged will be charged at retail rates. Deductions will be made for scratches and obvious wear & damage as well as for excess useage (at a rate of $25.00 per kilometer) over 10 kilometers.
For health and safety reasons, the bike must be clean! Bikes returned dirty, will incur an AUD $50 surcharge. EBC accepts that it's difficult to remove every spot of dirt, but please make an effort to return a clean bike.
Where a product returned within the 14 day period and a refund is requested, EBC will refund the original product purchase price. *The following fees and/or charges will not be reimbursed:
- Delivery charges from EBC
- Cost to return the product to EBC (usually being the same as the delivery charge)
- Cost to fix any repairs/scratches
- Cleaning costs
- Excess kilometer charges
We want you to be happy with your purchase, so if you have ANY problems with your new e-bike and need assistance please telephone us on 1300 883413 and in most cases we can talk you through any technical issues you might be having.
EBC reserves the rights to make changes to these terms and conditions without notice. The 14 Day Money Back Guarantee excludes any products that have been physically test ridden at an EBC store or sold as demo bikes or bikes purchased via a payment or finance plan.