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FAQ

If you’re thinking of going electric, it’s important to do your research. Here are some of the most frequently asked questions about our range of electric bikes, listed below in no particular order. If you have more specific questions about any of the e-bikes, how they work, or require assistance with model choice to suit your lifestyle and budget, please call us directly on 1300 883 413 or email us at store@electricbikecentre.com.au

 

 

 

Why should I buy from EBC?

  • Widest selection of quality electric bikes in Australia
  • 10+ brands, 50+ models, 400+ bikes in stock
  • Order online 24/7 or by phone 6 days a week
  • Expert advice on hand to help you choose the perfect electric bike
  • Delivery available Australia wide
  • All bikes delivered fully assembled, serviced, tested, charged and ready to ride
  • Full warranty included with every bike

Do I need to test ride an electric bike before I buy one?

Testing any product is always preferential but not essential.

If you have the time to pop by our Sunshine Coast store or our Brisbane superstore in New Farm, do it! Visiting us will give you the chance to view our broad range of e-bikes and have a personal consultation with one of our experts. You can also test any of our e-bikes on the safe 6km lakeside cycle path, situated right outside our front door.

As we pride ourselves on customer service, even if you are time poor or aren’t physically located near us – we can still provide you with our expertise. In fact, we sell more e-bikes nationwide than any other company, mainly due to the comprehensive way we deal with our customers. We are so confident that you will be happy with your purchase that we offer a ‘no quibble’ 14 day returns policy, whereby you can return your bike to us for a refund if you aren’t completely satisfied with your e-bike. 

How do electric bikes work?

Modern electric bikes are powered by a lithium long-life battery that runs an electric motor. The battery is attached to either the wheel (hub motor) or the cranks (center drive/crank motor.), and depending on the e-bike, you can engage the motor by simply pedaling (pedal assistance). You can elect for a little or a lot of assistance by using the display panel provided with the e- bikes. Alternatively, some e-bikes come with a throttle too (the same as a motorbike), although this isn’t as common. Either way, you have full control of how much or little power assistance you receive.

Are electric bikes safe?

Absolutely! Electric bikes are as safe to ride as a regular bike. When you need to stop or slow down, all you need do is apply the brakes and/or stop pedaling to cut the power. All bikes sold by EBC are built to the highest quality and meet Australian Standards and regulations.

Do I need a license?

All bikes sold by EBC are street legal and can be ridden anywhere that a regular bicycle can be ridden, so no license is required.

Do I need to register my electric bicycle?

All bikes sold by EBC are street legal and do not require any form of registration.

Are electric bikes noisy?

Due to the high quality of e-bikes available at EBC, your ride promises to be virtually silent.

Are electric bicycles easy to maintain/service?

Modern, good quality e-bikes are extremely reliable and only need the same amount of maintenance and service as non-electrical bikes. In a nutshell, the components of an e-bike are the motor and battery. These are both sealed units that don’t require servicing, letting you service your e-bike at even regular bike shops.  
No matter where you live in Australia, EBC offers a comprehensive aftersales service and technical help seven days per week should you encounter any problems with your e-bike.

Do the bikes come with a warranty?

Yes, all of the products we sell come with a comprehensive manufacturers warranty, ranging in length from 12 to 24 months. In addition to the warranty, it is important to know that all manufacturers we deal with have back up and spare parts within Australia, meaning that warranty items can be replaced easily and without delay.

How far can I go in one charge?

The distance you can go depends on a number of factors. This can include battery size, the weight of the rider, the incline of terrain (hills), winds and the amount of pedal assistance you choose. That being said, most riders will be able to travel at least 30 kilometres with full power assistance and you may achieve up to 90+ kilometres with lesser power assistance. Larger capacity batteries are also available for most brands of bikes we sell.

How do I recharge my bike?

It’s quick and simple. All you have to do is plug the separate battery charger (included) into a normal power outlet. You cannot overcharge the batteries, so they can be left on overnight. Batteries can be removed from the bike for recharging and can sometimes even be recharged while you’re on the bike.

Are electric bikes easy to ride?

In one word, yes! Riding an electric bike is a piece of cake. It has primarily the same gears, brakes, pedals, wheels and frame as a regular bike. It just has an additional option that gives you the choice of less effort and more fun!

What are the running costs of electric bikes compared to cars, scooters & public transport?

Fully recharging a battery for an electric bike costs only 10 cents on average, so you can potentially save thousands of dollars a year compared with driving a moped, car or using public transport.

What size electric motors are legal in Australia?

There are two sizes of electric bike motors, which are currently legal in Australia:

200watt Motors

Up until recent times, a 200watt electric motor was the most powerful size motor that you were legally able to ride in Australia. With 200watt motors, pedal assistance and throttle control can give you speed limited to approximately 40you have pedal assistance and can also have throttle control (like a motorbike) with a speed limited to approx. 40kph. With the introduction of new rules in 2012, that allowed slightly larger motors, the 200watt motors are not as common now and will probably be phased out over time.

250watt Motors

In 2012, Australia adopted the same rules as Europe and allowed electric motors to have more power at 250watts.  To comply with legalities, the motor is activated predominantly by pedalling (pedal assistance) and the speed limited to 25kph and throttle restricted to 6kph. Nearly all European e-bikes are made with 250watt, so we have seen a huge influx of e-bikes with these motors coming to Australia over the last 2 years. This has ultimately meant more choice, lower prices and far better quality e-bikes

 

If you have any questions, please contact us